Last Updated: 11th December 2024
Terms and Conditions of Use for Fresh Prospects
1. Scope of Application
These Terms and Conditions (“Terms”) govern the use of Fresh Prospects’ services, including but not limited to its Chrome extension and web application (the “Services”). By accessing or using the Services, you (the “Customer”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
These Terms constitute the entire agreement between Fresh Prospects (“we,” “us,” or “our”) and the Customer regarding the Services and supersede all prior agreements. The Services are intended for professional use only by individuals aged 18 years or older.
2. Definitions
“Customer”: Any individual or legal entity that subscribes to or uses the Services for professional purposes.
“Data”: Non-personal, company-related information extracted and provided to the Customer as part of the Services.
“Services”: The tools and functionalities provided by Fresh Prospects to scrape, process, and enhance publicly available company data, including email enrichment.
“User”: Any individual authorised by the Customer to access and use the Services under the Customer’s account.
“Intellectual Property Rights”: All proprietary rights, including copyrights, trademarks, patents, and database rights, associated with the Services.
3. Purpose and Description of the Services
Fresh Prospects offers tools to extract, process, and enrich publicly available company data from third-party platforms. The Services include the ability to:
- Scrape structured company data.
- Enrich extracted data with additional publicly available information.
- Export the data in usable formats.
The Services are accessible via our Chrome extension and web application. Compatibility with browsers or platforms is subject to updates and changes.
4. Customer Responsibilities and Account Use
Account Creation and Security
To use the Services, Customers must create an account (“Account”) with valid information, including a professional email address. The Customer is solely responsible for maintaining the security of their Account and all activity conducted under it. Sharing login credentials is strictly prohibited.
Prohibited Actions
The Customer agrees not to:
- Use the Services for illegal or unethical purposes.
- Circumvent security features or attempt to access data or accounts they are not authorised to access.
- Introduce malware, viruses, or conduct denial-of-service attacks.
- Reverse engineer, duplicate, or modify the Services.
Data Usage
The Customer may use the Data exclusively for lawful professional purposes. The Customer is responsible for ensuring compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant laws.
5. Subscription Plans and Payments
Fresh Prospects offers both free and paid subscription plans. Subscription fees are detailed on the Fresh Prospects website and are subject to change with prior notice.
Payment Terms
- Payment is required at the start of each subscription period.
- Subscriptions renew automatically unless cancelled before the end of the current billing cycle.
- Credits or unused allowances do not roll over unless explicitly stated in the subscription plan.
Refund Policy
We do not offer refunds for completed transactions or processed Data. Customers who cancel their subscription before the end of a billing cycle will retain access to the Services until the cycle concludes.
6. Support and Maintenance
Fresh Prospects provides email and chat support during standard business hours. We will make reasonable efforts to address technical issues promptly but do not guarantee uninterrupted access to the Services.
7. Data Protection and Privacy
Fresh Prospects is committed to complying with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.
Data Collected
Fresh Prospects processes non-personal, company-related data only. Customers must ensure their use of the Services aligns with relevant data protection requirements.
Data Retention
Data processed by Fresh Prospects is retained for a maximum of three (3) years or until the Customer deletes their Account. Upon request, Fresh Prospects will anonymise or delete data in compliance with applicable laws.
Security Measures
We implement organisational and technical measures to protect data from unauthorised access, loss, or misuse. In the event of a data breach, Fresh Prospects will notify affected Customers promptly in compliance with legal obligations.
8. Intellectual Property
All intellectual property rights related to the Services remain the exclusive property of Fresh Prospects. Customers are granted a limited, non-transferable, and revocable license to use the Services for their professional needs in compliance with these Terms.
9. Limitation of Liability
To the fullest extent permitted by law, Fresh Prospects is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, business opportunities, or data.
- Actions taken by third-party platforms, such as account restrictions or bans.
Our total liability for any claims arising from the use of the Services is limited to the fees paid by the Customer in the twelve (12) months preceding the claim.
10. Termination
Fresh Prospects reserves the right to terminate access to the Services without prior notice if the Customer violates these Terms. Customers may terminate their subscription at any time by deleting their Account.
11. Fair Usage Policy
To maintain service quality, Fresh Prospects may impose reasonable usage limits. Excessive usage beyond these limits may result in suspension or termination of the Customer’s Account.
12. Changes to Terms
Fresh Prospects reserves the right to modify these Terms at any time. Changes will be communicated via email or through the Services. Continued use of the Services constitutes acceptance of the updated Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the applicable jurisdiction, excluding its conflict of law principles. Any disputes will be resolved through binding arbitration in a neutral forum, unless otherwise required by applicable law.
14. Contact Information
For questions or concerns regarding these Terms, please contact us at hello@freshprospects.ai